Terms & Conditions

About the service

The platform supports finding healthcare providers, doctor appointments, lab test requests, medicine orders, prescriptions and related billing. Medical care, diagnosis, testing and dispensing are provided by the relevant doctor, clinic, laboratory or pharmacy. The platform is not an emergency service. In an emergency, call 112 or attend the nearest emergency department.

Accounts and authorised use

Provide accurate details and keep login credentials private. Use only your own account or an account you are authorised to manage. Do not access another patient's records, upload unlawful content or interfere with the service. Report suspected unauthorised access through the contact details below.

Appointments and availability

Displayed schedules, fees and availability can change. A booking request is subject to provider confirmation, available slots and any stated payment requirements. Review the selected clinic, doctor, appointment date and time before submitting. Check the booking status and contact the clinic if confirmation or attendance instructions are unclear.

Prescriptions and investigations

Prescriptions and test recommendations are issued by the treating doctor. Follow their instructions and ask that doctor about unclear dosage, timing or follow-up advice. Information displayed by the platform is not a substitute for an individual clinical assessment. Patients must supply accurate history, allergies and relevant documents.

Lab tests and medicines

Tests may require preparation, a sample or a provider visit. Medicine orders are subject to stock, prescription verification where required and pharmacy acceptance. A submitted request does not guarantee fulfilment. Confirm collection, delivery, test preparation and final charges with the provider.

Prices and payments

Review the displayed fee and the provider's confirmation before payment. Payment status may remain pending until verified; sending a payment reference is not itself confirmation of settlement. Clinic subscription arrangements and patient charges may differ. Do not pay to an unverified account. Cancellation and refund requests are handled under the separate Refund/Cancellation Policy.

Service limitations and rights

Network outages, maintenance and provider changes may interrupt access or delay updates. Contact the provider where an appointment or medicine request is time-sensitive. Nothing in these terms excludes rights or remedies available under applicable law. Disputes and concerns should first be raised with the service and the relevant provider; statutory complaint routes remain available.

Changes and contact

Updated terms will be published on this page. For questions about a booking, include its reference and the provider name, but do not send passwords, OTPs or unnecessary medical details.

Contact

SMD Health Care Service

Email: [email protected]

Phone: 7319557695

BAGNAN. HOWRAH - 711312