Privacy Policy

Scope

This notice covers this healthcare website and its connected DoctorNow patient, iDoctor doctor and myClinic clinic services. Your selected clinic, doctor, laboratory or pharmacy also maintains records for the services it provides.

Information used

Account and booking information may include your name, mobile number, age, gender, address, clinic selection and appointment details. Care records may include symptoms, prescriptions, medicines, dosage instructions, investigations, reports and follow-up dates. Profile images, documents and payment references or proofs are processed when provided for a relevant feature. Please provide another person's information only when authorised to act for them.

Why information is used

Information is used to maintain your account, arrange appointments and services, share prescriptions and reports with the relevant patient and care team, record bills and payment status, provide support and protect the service against misuse. Booking confirmations and service updates may be sent through the contact channels enabled for your booking, including WhatsApp.

Who receives information

The selected healthcare providers and authorised staff receive information needed to deliver and administer your service. Hosting, communications and payment providers may process information necessary for their functions. Information may also be disclosed where required by law. Provider access should relate to the patient or booking being handled.

Payments and device storage

UPI or other payment apps handle payment authorisation under their own notices. Never share an OTP, UPI PIN or card security code with support. The website and apps use session storage or local storage for login, cached information and enabled offline functions. Signing out and securing a shared device helps protect your information; some previously downloaded files may remain on that device.

Permissions

Camera, file, photo or other device permissions are relevant only to features that request them, such as attaching a prescription or profile document. Review permissions in device settings. Do not upload unrelated documents or other people's records without authority.

Retention, security and requests

Care, billing and account records may need to be retained for treatment, accounting, dispute resolution or legal obligations. Deletion is therefore not always immediate or complete. Contact the service to request access, correction, account closure, withdrawal of consent or information about retention. Identity verification may be needed, and withdrawing information required for a service can affect its availability. No internet service can guarantee absolute security.

Children and updates

A parent or authorised guardian should manage a child's bookings and provide the necessary information. Changes to this notice will be published here with a revised date. Use the contact section below for privacy questions or concerns.

Contact

SMD Health Care Service

Email: [email protected]

Phone: 7319557695

BAGNAN. HOWRAH - 711312