Refund/Cancellation Policy

How to request help

Contact the booked clinic, laboratory or pharmacy promptly, or use the website contact details below. Include your booking or order reference, service date, amount, payment transaction reference and the reason for cancellation or refund. Do not send a UPI PIN, OTP or card security code. Submitting a request does not by itself cancel a confirmed service; ask for confirmation of the outcome.

Doctor appointments

If you cannot attend, request cancellation or rescheduling before the appointment. The provider must assess whether the service has started and any cancellation conditions disclosed before booking. If the provider cancels or cannot provide the booked service, request an alternative appointment or review of the payment for the unprovided service.

Lab test bookings

Request cancellation before sample collection or testing wherever possible. Once a sample has been collected or testing has started, the laboratory will assess what services have already been performed and whether any amount remains refundable. For an unavailable test or a duplicate charge, request a review with the laboratory and payment recipient.

Medicine orders

Request cancellation before dispensing or dispatch where possible. Returns of medicines require pharmacy review because storage, packaging and safety conditions matter. Report wrong, damaged or expired supplies promptly with the order details and relevant evidence; do not use a disputed product while awaiting advice. These safety considerations do not remove applicable consumer rights.

Failed, duplicate and pending payments

If money was debited but a booking is not confirmed, contact the payment recipient before paying again. Provide the transaction reference so the payment can be reconciled. Failed-payment reversals and approved refunds depend on the bank or payment provider. Ask for a refund reference and expected credit date after approval.

Amounts and processing

Refund eligibility and amount depend on payment verification, the service delivered, conditions communicated before purchase and applicable law. No fixed refund deadline, cancellation fee or universal non-refundable rule is specified here. Request the applicable conditions before paying. The responsible payment recipient will communicate approval, any deductions with their basis, and the expected processing period. An app booking status alone does not establish that a refund has been sent.

Escalation

If the issue remains unresolved, contact website support with the earlier correspondence and transaction reference and request escalation to the responsible operator or provider. Your legal and consumer complaint rights remain unaffected.

Contact

SMD Health Care Service

Email: [email protected]

Phone: 7319557695

BAGNAN. HOWRAH - 711312